Cleanliness is the review category that moves fastest when something slips. One stray hair in the shower or a sticky kitchen drawer can knock a five-star stay down to four, and that shows on your listing for months.
The good news is that guests judge cleanliness on a short list of things. Get these right every time and the reviews follow.
1. The first ten seconds
Guests decide how clean a place is in the first few seconds. Make sure the entrance, the first room they see and the smell of the property are right. Open windows during the clean, empty every bin and take rubbish out of the property, not just to the kitchen.
2. Bathrooms and kitchens
These are where guests look hardest. Check the places a quick clean misses:
- plugholes, shower screens and the base of the toilet
- inside the microwave, the fridge seals and the oven door
- the kettle and toaster crumbs
- cutlery drawers and the inside of mugs
3. The bed
Guests notice bedding before almost anything else. Crisp, pressed linen and fluffy towels make a room feel hotel-clean. Thin or stained towels do the opposite, however well the room has been cleaned. That’s one of the main reasons hosts switch to linen hire.
4. Consistency
A brilliant clean once and an average one the next time is worse than steady good cleans. Use a checklist for every changeover and keep property-specific notes and photos, so whoever cleans knows exactly how the place should look.
5. Someone checking
Even the best cleaners have off days. Spot checks catch small problems before a guest does. Our inspectors carry out surprise checks on around half of the cleans we do, and every clean ends with a report with photos.
Want it handled for you?
We look after more than 150 holiday lets across Brighton & Hove. If you’d like cleaning, linen and inspections taken off your hands, get a quote or call us on 01273 675355.