Guests arrive tired, often after a train or a long drive. A small welcome that’s ready for them is one of the cheapest ways to earn a warm review.
What guests appreciate
- Tea, coffee, milk and sugar. The first thing most people want is a hot drink.
- Something local. A treat from a Brighton bakery or a local brand feels personal.
- Bathroom basics. Shampoo, shower gel, hand wash and enough toilet roll for the first day or two.
- Kitchen starters. Washing-up liquid, a sponge, dishwasher tablets and bin bags.
- A short welcome note. Wi-fi details, how the heating works and your favourite places nearby.
What to skip
Avoid anything that spoils, anything that looks used or half-full, and anything that adds clutter. A small, neat pack beats a big basket of things nobody wants.
Keep it consistent
The hard part is making sure every guest gets the same welcome, even on a busy same-day turnaround. For our linen hire clients, we restock toiletries and kitchen essentials and lay out welcome packs at every changeover, so nothing is forgotten.