Booking and scheduling
How do you know when my property needs cleaning?
Add us as a co-host on Airbnb, or send us the iCal links from Airbnb, Booking.com and Vrbo, and cleans are scheduled automatically from your bookings. You can also message us directly.
How much notice do you need?
We can usually cover new bookings with 24 hours’ notice, and often less. Same-day turnarounds between check-out and check-in are what we do every day.
Do I need to sign a contract?
No. There is no contract and you can stop at any time. If you stop within the first three months there is a small charge for us to collect our linen and products.
What if I need to cancel a clean?
Let us know as early as you can. A charge applies to cleans cancelled on the day. Most of our charges can be passed on to guests, and we can give you evidence to support a claim.
Cleaning
How much does cleaning cost?
Cleaning starts from £40 + VAT, depending on the size of the property and the number of bathrooms. We send an exact quote before you start.
Do you supply cleaning products?
Yes, cleaning products are free for all clients. We need a vacuum and mop at the property, or we can bring ours for a small extra charge.
What if guests leave a mess or check out late?
Extra cleaning time or waiting time is charged in 30-minute blocks, and we send photos you can use to claim it back from the guest.
Do you check the quality of cleans?
Yes. Our dedicated inspectors carry out surprise checks on around half of all cleans.
Linen
How much does linen hire cost?
From £22.50 + VAT per changeover, priced per bed and bathroom. Larger orders are discounted automatically.
Can I use my own linen?
If you use our linen service, your own linen needs to be removed or stored away separately so it can’t be mixed up with ours.
What about damaged or missing linen?
Linen that is ruined (for example by fake tan, burns or dye) or taken by guests is charged at replacement cost. We can give you evidence to claim it back.
Do you offer restocking?
Yes, for linen hire clients. We can top up toiletries and kitchen essentials, and provide welcome packs.
Payment and areas
How do I pay?
You receive one invoice a month. Payment is due within two weeks.
Do you offer discounts?
Yes. Clients using both cleaning and linen across several properties get a discount on their monthly invoice, and larger linen orders are discounted too.
Which areas do you cover?
All of Brighton & Hove, including Portslade, Kemptown, the Marina and Rottingdean. We can cover areas such as Lewes and Woodingdean for a small surcharge.
Ready for your next guest?
Tell us bedrooms, bathrooms and area. We'll send a price, usually the same day.